Updated: 6 November 2026 · showcase version
Notice being updated: the retention policy is approved; technical implementation, provider agreements and their retention periods still require verification. These checks are incomplete and the notice will need to be supplemented with their findings.
Controller and contact details
Data controller: DUCALE S.R.L, Via Salvo D’Acquisto 13, 84043 Agropoli (SA), Italy, Italian tax code 05574230651, VAT IT05574230651; certified email ducalesrl2017@pec.it. Studio contact and representative: Angelo Maria Volpe. For privacy requests: hello@handsstudio.it, +39 339 314 1041. No data protection officer (DPO) has been appointed.
Data, purposes and legal bases
To answer email, phone or WhatsApp enquiries we process the contact details and content you choose to send: pre-contractual steps at your request (GDPR Article 6(1)(b)), or a legitimate interest in handling other enquiries (Article 6(1)(f)), limited to handling the enquiry. Provider technical logs may include IP addresses, times and requests for availability and security, based on a documented legitimate interest. Processing needed for contracts and tax obligations (Article 6(1)(b) and (c)) will be specified before sales open. We do not request tax information for a simple enquiry.
Optional choices and current features
The quiz processes answers within the page: it does not send or save them, or create an account-linked profile. The contact selector only prepares text in your email application or WhatsApp: you decide whether to send it. The participant area and newsletter are inactive. No automated decisions with legal or similarly significant effects are made. Contact details are needed to reply; other information is optional. Do not send special-category data or confidential third-party information.
Recipients and transfers
The website is hosted on OpenAI’s Sites platform with Cloudflare infrastructure. The hello@handsstudio.it mailbox uses OVHcloud/Zimbra; the published administration address uses Gmail. The WhatsApp contact opens an external service. These services may process technical or communication data according to their respective roles. Agreements and safeguards applicable to the Hands Studio configuration, including any transfers outside the EEA, are still under review. General provider notices are linked below; they do not by themselves establish DUCALE’s agreements. Google Meet is planned for future training and is not embedded in the site. AI Pet remains on its original domain.
Retention
On 6 November 2026, DUCALE approved its Hands Studio contact retention policy: up to 90 days from the last substantive exchange for information enquiries and 180 days for quotations with no follow-up, with monthly reviews and documented exceptions for open cases, obligations and disputes. It provides for 12 months from closure for the minimum record of privacy requests and a maximum 30-day rotation from creation for dedicated backups controlled by DUCALE. Technical implementation has not yet been verified: these periods are not claimed to be already in effect. Device copies, backups and provider technical-log retention still require verification. The dedicated-backup limit does not describe provider-copy retention. The quiz retains no answers and no customer or participant lists are imported from the previous site.
Your rights
You may request access, rectification, erasure, restriction and portability where applicable; you may object to processing based on legitimate interests and withdraw any consent without affecting the lawfulness of previous processing. Email hello@handsstudio.it. You may lodge a complaint with the Italian Data Protection Authority or the competent authority. Requests are handled within GDPR time limits, normally one month, with a reasoned extension where permitted.
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